Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As lingerie and swimwear is delicate by nature, we offer no warranty once the tags are removed. All sales are final on the following items: panties, thongs, hosiery, pasties, pastie glue, wigs and wig accessories, eyelashes, eyelash accessories, body creams, gels, adhesive items or any similar romantic gifts & body jewelry at management's discretion (NO EXCEPTIONS).
Please choose your product(s) wisely and check your size using the size charts available on our site. All sales are final. No refunds or exchanges unless it is a defective product in which case we will replace the item(s). If there is no stock available at the time, then the customer will receive a refund or store credit (at our discretion).
Defective products must be reported within 24 hours of receiving the product(s) via email: firstname.lastname@example.org at which point you will be asked for further information about the defect and (if approved) given further instructions on how to proceed.
The defective products must be sent back to us unworn and in their original packaged condition with the tags in tact for a final physical inspection before any action may be taken from our side. Any shipping costs for the original shipment may or may not be reimbursed and customers may have to bear the cost of return shipping (depending on the circumstances and location). In the case of free shipping, up to $6 USD may be withheld for customers in the UAE and up to $40 USD for all other international customers.
If you have any questions about our policies, please contact us.